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JOB DESCRIPTION
Role: VIP reservation supervisor
Reporting to: DC director of revenue
Purpose of Role
To lead, motivate and coordinate a team of VIP reservations agents
To provide bespoke service to a selected pool of top VIP agents and guests pre arrival
To manage VIP agent’s and guests telephone, fax and email enquiries, communicating with the VIP agents/guests in a professional, courteous and friendly manner in order to deliver consistent seamless service
To determine individual guests requirements and convert to confirmed bookings to promote hotel services and maximize revenue
To strengthen Dorchester Collection repeat guest ratio and guest retention through bespoke service
To facilitate smooth and effective communication with all hotels, ensuring a seamless, highly satisfactory and incomparable service
Scope of Role
Responsible for the employees who deal with all VIP agent/guests requirements and calls
Responsible for the employees who are processing all bookings using Opera for room reservation
Office administrative procedures
To adhere to the health and safety policies and procedures
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