Essential spa information

You will be provided with a locker which contains a personal safe, robe and slippers. The Dorchester regrets that it will not take responsibility for valuables not placed in the locker safe.

You are respectfully advised that the full treatment cost will be incurred if less than 24 hours notice is given of an appointment postponement or cancellation. Credit card details are required at the time of booking to secure your appointment.

Regrettably late arrival will shorten your treatment time so please endeavour to arrive at least 15 minutes prior to your appointment to allow time to change and relax.

Facial, spa body and massage treatment durations include a few minutes for you to discuss any health concerns or potential contraindications with your therapist that she/he should be aware of prior to the commencement of the treatment. You will also be required to complete a consultation form prior to using the spa facilities. This is treated in the strictest confidence and held for six months only.

You are welcome to enjoy the Relaxation Room and spa facilities up to one hour prior to or following your appointment. This applies to treatments of 55 minutes or more.

Expectant mothers and those having waxing are advised not to use the steam room.

A minimum of 24-hours must separate waxing from any other body treatment or use of a heat facility e.g steam room.

The Dorchester Spa respectfully reserves the right to decline to administer any treatment.

Children under the age of 16 are not permitted in The Dorchester Spa. We regret that we do not provide a treatment service to children under the age of 16 years.

Please be advised the rates published are starting prices and the final charge will depend on the time of the day your appointment is scheduled and may therefore increase by up to £30.