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In creating the finest English country house estate and spa in spectacular surroundings, we take pride in blending modern elegance with warmth and comfort, so that our guests can indulge in a magical experience. As with all Dorchester Collection hotels, we care for our people, guests, owners and environment, living and breathing our values through our behaviour. We provide exceptional service with enthusiasm, confidently taking on challenges to deliver excellence. We act as a team, celebrating everyone’s contribution and success.
Each team member embraces change and shows flexibility. We enjoy our work, taking ownership and using initiative to solve problems. We all go the extra 'furlong'!
Natural and positive, all of our team are well mannered, professionally dressed and consistently well-groomed. Confident in our own ability, we are genuine and generous, always empathising and treating others as they expect to be treated. We also show great respect for other peoples’ cultures, values and customs, acting with integrity, fairness and honesty. All our relationships foster loyalty and a sense of community.
This is what we mean when we talk about 'We Care'.