Acting responsibility – on behalf of our guests, our staff, the wider community, and towards the natural environment - is an integral part of the service excellence we seek to provide every day.
At The Beverly Hills Hotel our Corporate Responsibility team is taking the lead by raising awareness and driving action within the hotel. The team coordinates initiatives in relation to our people, the local community, protecting the environment, working with our suppliers and contractors, and ensuring that we conduct our business in ways consistent with the Collection’s high standards of professionalism and good conduct.
The team includes staff from various hotel departments. It is led by a member of our executive management committee. In line with every hotel in the Collection, we are developing our systems and processes for managing these issues and reporting our performance on a regular basis.
Delivering top quality service to our guests every day requires the commitment, enthusiasm, and dedication of every member of our workforce. We take special care to ensure that the environment where we all work is supportive, inclusive, open and enjoyable. In addition to the core processes that underpin the way we work with our staff every day, we provide a range of employee benefits that assist them in other aspects of their lives – with their health, their finances, their recreation, and their life outside the workplace.
As well as caring for our own staff, we seek to help the local community. Our community outreach programs support local causes including women’s shelters and HIV/AIDS relief. Our staff have participated in the California Coastal Commission’s ‘Adopt a Beach’ program by helping to restore the Will Rogers State Beach, and we have contributed to the LA Food Drive to provide food to needy communities in Los Angeles county.
Our responsibility is also to the natural environment. We have been working with our suppliers and contractors to minimize environmental impact. Recycling initiatives within the hotel are coordinated to promote recycling of glass, metals, plastics and paper. Lower-impact products – such as all cleaning products used by the housekeeping department – have also been introduced.