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Services
Distribution and revenue management
All the hotels benefit from Dorchester Collection having its own Global Distribution Systems (GDS) code. We have voice offices in Singapore, Miami and Frankfurt with toll-free lines from countries such as Australia, Hong Kong, Japan, Singapore, France, Germany, the UK, Italy, Spain, Switzerland, the USA, Canada, Argentina, Brazil and Mexico.
Each hotel benefits from strong training in revenue and yield management, with appropriate systems in place to control pricing and inventory.
Management and operations
The strategic aims of management are to develop the existing hotel brands, infrastructure and teams, while unlocking the potential for the Dorchester Collection to represent an enlarged portfolio of deluxe hotels. The philosophy is to ensure that, each hotel has the best and most talented front-line team. These are led by the general managers, each of whom is among the small world-elite of outstanding hoteliers.
While the general managers instill and support the individual character, appeal and services of their hotels, they are given the effective and wide ranging support of the centre. This includes revenue management, management incentive schemes, systems quality assurance programmes, systems installation and training, and the development of food and beverage partnerships.
Staff and training
The values of the Dorchester Collection are embodied and delivered by the staff of each hotel. Our people are selected and trained to understand their collective responsibility towards guests, as well as their own particular skill.
Each hotel is responsible for ensuring that its staff is motivated to anticipate guests' needs. Dorchester Collection endorses and encourages transfers between hotels and backs their training and career development policies and services.