THE DORCHESTER

Looking after your safety

When we welcome you to The Dorchester, we want you to feel safe in the knowledge that you’re in our expert care, which is why we’re pleased to share some of our continued health and safety procedures with you.

At all Dorchester Collection hotels, our teams are happy to help you arrange COVID-19 tests for local and international travel requirements. Although not always necessary to book in advance, we do suggest getting in touch as soon as you know your travel plans, particularly if you need the booking confirmation in order to enter the country you’re visiting. To find out more, please contact [email protected].

Our safety video
Looking after your safety

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OUR SAFETY VIDEO

Looking after your safety

1.

All my team continue to receive regular training on our COVID-19 health & safety protocols. Every member of staff must strictly comply with these protective measures recommended by global governing agencies. The measures may include hand hygiene, wearing masks if mandated and social distancing where relevant and dictated by local government guidance.

Luca Virgilio The Dorchester General Manager.

The Dorchester sign viewed from in front of the hotel through a bush

2.

When you arrive at The Dorchester, one of our employees will act as your guide, so you can move seamlessly around the hotel, knowing that you’re being looked after with the greatest care.

3.

Hand sanitiser, in touchless dispensers whenever possible, will be available in key places including: reception, guest rooms, restaurant and bar entrances, meeting and event spaces, lift landings, the spa and the gym.

The Grill at the Dorchester ready for service

A head shot of Emmanuel Okang, one of The Dorchester's butlers

4.

Any medical support required will be provided in line with government regulations. Our hotel has a designated medical partner to provide assistance including testing and health check services. Our employees have clear instructions on reporting any possible cases of COVID-19 to senior managers and external authorities as required.

5.

You’ll receive an amenity kit located in your room or suite containing masks (should you wish to continue wearing one), hand sanitiser and a COVID-19 awareness card. Please feel free to ask at the front desk if you’d like an additional kit (subject to availability).

Eisenhower suite balcony at The Dorchester London

A member of housekeeping cleans a clock on the wall of one by the lifts

6.

The frequency of cleaning and sanitising continues to be once per hour. This applies to all public spaces with an emphasis on deep cleaning frequent contact surfaces. These areas include, but are not limited to: the front desk check-in counter, concierge desk, lifts and lift buttons, door handles, public bathrooms, room keys, stair handrails, gym equipment, dining surfaces and seating areas. This hourly cleaning regime also applies to back-of-house frequent contact surfaces. All other areas will be cleaned every two hours.

7.

Our cleaning products and protocols meet country specific guidelines for approved effective use against viruses and bacteria. When cleaning guest rooms, we pay particular attention to high-touch items. All bed linen and laundry are changed daily and washed at a high temperature. We’ve also increased the frequency of air filter replacement and fresh air exchange will be maximised.