Looking after your safety
Within our famous gates awaits a garden paradise, where your days can be spent lounging by the pool or enjoying quiet picnics within the grounds. For your peace of mind, we’ve put together just ten of the ways we’ve introduced new health and safety measures at the hotel, to keep you safe from the moment you arrive.
OUR SAFETY VIDEO
LOOKING AFTER YOUR SAFETY
Employees are receiving regular training on our new standards regarding COVID-19 health & safety protocols. Every member of staff must strictly comply with these protective measures recommended by global governing agencies. The measures include hand hygiene, wearing masks if mandated and social distancing. Employees will also be asked to stay home and seek medical attention if they, or someone in their household, has any COVID-19 symptoms.
When you arrive at Hotel Bel-Air, one of our employees will act as your guide, sensitively communicating all the new hygiene, health and safety measures so you can move seamlessly around the hotel, knowing that you’re being looked after with the greatest care.
Hand sanitiser, in touchless dispensers whenever possible, will be available in key places including: reception, guest rooms, the restaurant entrance, meeting spaces, lift landings and the fitness area.
Any medical support required will be provided in line with government regulations. Our hotel has a designated medical partner to provide assistance including testing and health check services. Our employees have clear instructions on reporting any possible cases of COVID-19 to senior managers and external authorities as required.
You’ll receive an amenity kit located in your room or suite containing masks, hand sanitiser and a COVID-19 awareness card. Please feel free to ask at the front desk if you’d like an additional kit (subject to availability).
The frequency of cleaning and sanitising at the hotel has been increased to once per hour. This applies to all public spaces with an emphasis on deep cleaning frequent contact surfaces. These areas include, but are not limited to: the front desk check-in counter, lifts and lift buttons, door handles, public bathrooms, room keys, stair handrails, gym equipment, dining surfaces and seating areas. This hourly cleaning regimen will also apply to back-of-house frequent contact surfaces. All other areas will be cleaned every two hours.
Our cleaning products and protocols meet country specific guidelines for approved effective use against viruses and bacteria. When cleaning guest rooms, we pay particular attention to high-touch items. All bed linen and laundry are changed daily and washed at a high temperature. We’ve also increased the frequency of air filter replacement and fresh air exchange will be maximised.
Throughout the hotel, we’ll meet required guidelines for proper social distancing. Where legally mandated, guests and employees must practise social distancing whenever possible, by standing at least 2m/6ft away from people they are not travelling with.
Wolfgang Puck at Hotel Bel-Air, The Bar & Lounge and The Spa at Hotel Bel-Air will also observe social distancing and comply with local or country-mandated occupancy limits. These areas will be deep cleaned and sanitised once per hour and after each use, including tables, seating, menus and payment machines. In-room dining will also continue to operate under new strict measures to ensure your safety.
The hotel entrance is monitored at all times and any guests requiring medical assistance will be immediately assisted. Only where legally required will we allow our security team to conduct non-invasive temperature checks utilising a thermal camera. Anyone displaying a temperature over 38°C/100°F would then be taken to a private area for a secondary temporal temperature screening by our in-house medical professional.
We’re really looking forward to seeing you again soon at Hotel Bel-Air.
If you have any questions, please don’t hesitate to contact our team.
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Our guests are the heart of our hotels. Whatever you need and whenever you need it, simply ask.
We have the passion, insight and expert knowledge to help make your stay a wonderful one. If you have any questions at all, please don’t hesitate to contact our team.
701 Stone Canyon Road
Los Angeles, CA 90077
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