Dorchester Collection promotes Helen Smith to chief customer experience officer – Press Release
Dorchester Collection announces the promotion of Helen Smith to the position of chief customer experience officer (CXO).
Commenting on her new role, Helen emphasised that within the foreseeable future, customer experience will transcend price and product as the key brand differentiator in the hospitality industry.
“That is why at Dorchester Collection we believe that customer experience should be at the centre of our vision to deliver a differentiated, consistent and unrivalled engagement experience.”
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