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About Us
Dorchester Collection is the successor to the Dorchester Group, originally established in 1996 to manage a portfolio of some of the world’s foremost luxury hotels in Europe and the USA.
The launch of Dorchester Collection in 2006 signalled a change to the strategic goals of the company. By applying its unrivalled experience in owning and operating some of the world’s great individual hotels, the company’s vision is to become the ultimate hotel management company, with a passion for excellence and innovation, honouring the individuality and heritage of its hotels. This will be achieved through acquisition as well as management of wholly owned and part-owned hotels.
People know the hotels of Dorchester Collection. They are icons in their own right with worldwide reputations as places offering the best and most sought-after experiences of good living, charm, elegance and service. Each hotel celebrates its own original character enriched by contemporary styling and state-of-the-art facilities. With historic buildings in outstanding locations each hotel also embodies the culture of its city.
Global sales and marketingThe size of Dorchester Collection allows it to be agile and responsive to the individual requirements of each hotel while commanding a large base of loyal guests and a robust distribution infrastructure via the GDS and internet.
Global sales and marketing support is centred on more than 50 sales managers in the hotels themselves, supplemented by sales offices in North America, South America, Japan, the UK and Russia. The worldwide public relations structure is based on a team of in-house managers with separate PR offices in the UK, North America, Russia, Brazil and Japan. These assets allow effective regional and worldwide programmes to be integrated with the individual hotel activities.
Distribution and revenue managementAll the hotels benefit from Dorchester Collection having its own Global Distribution Systems (GDS) code. We have voice offices in Singapore, Miami and Frankfurt with toll-free lines from countries such as Australia, Hong Kong, Japan, Singapore, France, Germany, the UK, Italy, Spain, Switzerland, the USA, Canada, Argentina, Brazil and Mexico.
Each hotel benefits from strong training in revenue and yield management, with appropriate systems in place to control pricing and inventory.
Management and operationsThe strategic aims of management are to develop the existing hotel brands, infrastructure and teams, while unlocking the potential for the Dorchester Collection to represent an enlarged portfolio of deluxe hotels. The philosophy is to ensure that, each hotel has the best and most talented frontline team. These are led by the General Managers, each of whom is among the small world elite of outstanding hoteliers.
While the General Managers instill and support the individual character, appeal and services of their hotels, they are given the effective and wide-ranging support of the centre. This includes revenue management, management incentive schemes, systems quality assurance programmes, systems installation and training, and the development of food and beverage partnerships.
Staff and trainingThe values of Dorchester Collection are embodied and delivered by the staff of each hotel. Our people are selected and trained to understand their collective responsibility towards guests as well as their own particular skill.
Each hotel is responsible for ensuring that staffs are motivated to anticipate the needs of guests. Dorchester Collection endorses and encourages transfers between hotels and backs their training and career development policies and services.