A legacy of care

Caring for the environment, people and how we do business

We recognise the impact we make on society, the economy and the planet, and aim to make a positive difference in the places we operate, in alignment with the United Nations Sustainable Development Goals. That’s why environmental, social, and corporate governance (ESG) aren’t simply pillars that guide us – it’s who we are.

So how do we build a legacy of care? In accordance with our mission and values, we treat all our people and guests fairly. We seek to minimise our environmental impact, and ensure that our business practices are always ethical, as we step forward into the next chapter of our story. 





Caring for the world around us

Some of the ways we protect the natural world include following sustainability best practices, working with local communities to effect change, and ensuring animal welfare. Each of our hotels monitors its environmental impact and seeks to continually improve.


Caring for people

In our people-first culture, diversity, inclusion and belonging are core to our DNA – both within our hotels and in our local communities. We’re proud to have achieved 50/50 gender representation at leadership level, and boast high employee satisfaction rates.


Caring about how we do business

We understand that our decision-making has a direct impact on people and planet – which is why we hold ourselves to high ethical and environmental standards, wherever we are in the world. We aim to work above and beyond any legislative requirements. 

Building our legacy

We know that words are nothing without actions – so here are some of the things we’re doing to create our legacy of care.

  • Carbon offsetting programmes
  • Strategic charity partnerships
  • Bi-annual census to help us support employees
  • Protecting employee health and wellbeing
  • Promoting animal welfare
  • Support for learning and development
  • Anti-Bribery and Corruption Policy
  • Policies to protect human rights

Explore our policies