Sunny day at Hotel Bel-Air Los Angeles

Dorchester Collection

Corporate responsibility

A secret viewpoint at Hotel Bel Air taken through exotic palm trees

Dorchester Collection

Corporate responsibility

Dorchester Collection recognises the impact we make on society, the economy and the planet, and we are committed to making a positive difference in the places where we operate. By acting in accordance with our mission and values, we actively demonstrate corporate responsibility in a manner founded on fair treatment of our people, responsiveness to the needs of our guests, environmental responsibility and ethical business practice.

Each hotel within the collection seeks to minimise the environmental impact of its operations, including those relating to energy consumption, water use, waste minimisation and management, product procurement and use, and the selection of materials in refurbishment and new build projects. Each hotel monitors its environmental impact and seeks continuous improvement in reducing its impact. We also ensure that each hotel makes a positive contribution to the community in which it operates, not only through the provision of employment and other direct economic benefits but by addressing broader social and economic needs. This includes consideration of local community needs and identifying how we may work to offer our expertise and support. These types of pro-bono or fund-raising opportunities, which vary from hotel to hotel, are often driven by employees and may involve collaboration with other bodies such as charities or non-governmental organisations.

Dorchester Collection

Our approach

Our approach to corporate responsibility has been developed to take account of our unique diversity and devolved structure by ensuring that wherever we work in the world our same high standards and values apply.Therefore, rather than imposing a single policy on the size or specific subject of corporate support, each department considers where the greatest benefit and value will be delivered relevant to what they do and where they operate. Dorchester Collection’s approach to corporate responsibility:

• Reflects our organisational model and operating principles by creating the opportunity to celebrate what is already being done and allowing everyone to be involved in what we do

• Avoids compliance approach or the adoption of complex external systems

• Avoid putting unnecessary demands on the hotels

• Provides a mechanism for each hotel to tell its story and engage its guests and stakeholders on the basis of its CR commitments

• Ensures that we work above and beyond any legislative requirements

• Dorchester Collection is committed to ensuring we work only with carefully selected suppliers who offer the finest quality ingredients whilst ensuring the best possible methods for animal welfare and sustainability. As part of this company-wide approach, Dorchester Collection sources 100 percent cage-free eggs across all products that contain egg (shell/ingredient/liquid eggs).

• Dorchester Collection adopts the Better Chicken Commitment for 100% of the chicken (fresh/frozen/processed) in their entire European supply chain and will meet all the standards in it by 2026 at the latest.

Exotic green foliage shot on a bright, sunny day
Festive afternoon tea pastries at Coworth Park

Dorchester Collection

Our people

We create, develop and lead motivated teams who are highly competent, exceed in their skill set and live Dorchester Collection’s values. We support our people by:

• Stimulating positive and responsive communication
• Supporting learning and development opportunities
• Encouraging our employees to realise their full potential

We endorse human rights in each of the countries we operate in and have developed the Dorchester Collection Code which includes our commitment to non-discrimination, diversity and equal opportunities. We maintain a safe, healthy and sustainable environment for our guests and employees. Our responsibility to the environment and the legacy we will be leaving is recognized by:

• Applying policies and procedures that meet both Dorchester Collection and legislative requirements
• Promoting the safety, health and welfare of our employees
• Sustaining and, where possible, improving the environment within which we operate, minimizing any negative impact that we cause

Corporate Responsibility


A corporate responsibility steering group has been established for the company to ensure strategic focus and facilitate the process of discussion, agreement and implementation of key projects to achieve its goals. Its chief objective is to ensure that we are able to fulfil our obligations in the most effective way and do not compromise our values in the activities that we do. The steering group model is implemented at both department and hotel levels with individuals nominated to have specific charge for corporate responsibility. These corporate responsibility champions have the authority to implement key strategies. They represent the executive team and are selected for their natural passion and interest in the subject. These champions ensure that we successfully and effectively fulfill our obligations and that our activities do not compromise our core values.

Blue flowerbed in front of Coworth Park
three swans in the lake with greenery

Corporate Responsibility

Environmental protection and sustainability

Dorchester Collection is committed to environmental protection and sustainability guided by our hotels and supported by corporate office. In delivering this commitment, all of our employees endeavour to:

• Work diligently to minimise our waste stream and conserve natural resources, particularly through energy and water conservation
• Value the cultural heritage of our properties, allowing us to give our guests an authentically local experience
• Comply with all applicable environmental legislation and strive to follow best environmental practices
• Make environmental considerations an important aspect of decision-making
• Build local partnerships in the communities where we do business.
• Consider the opinions of our guests and employees when examining our environmental programmes and procedures, and to encourage actively feedback from our stakeholders
• Identify areas for improvement and innovation at property level and support the efforts of the green teams at each of our properties


Dorchester Collection is committed to ensuring that modern slavery and human trafficking is not taking place in our supply chains or in any other part of our business. We expect the same commitment from our contractors, suppliers and other business partners. Our full Anti-Slavery and Human Trafficking Policy can be seen here.

As a leading international hotel group, we purchase goods and services from many different parts of the world.

As part of our contracting process with our business partners, we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our business partners will hold their own suppliers to the same high standards.

We will implement due diligence procedures for all prospective contractors, suppliers and other business partners, and will require our business partners to initiate their own procedures and checks. We will require our business partners to provide an annual certificate of compliance with our Policy on anti-slavery and human trafficking, and reserve the right to conduct audits of our business partners’ premises to ensure they are compliant.
We reserve the right to terminate our relationship with any of our business partners if cases of non-compliance are found, or if non-compliance is not addressed in a timely manner.

We will regularly monitor and assess the risk of slavery or human trafficking in any part of our supply chains, and conduct internal training to ensure that our Policy on anti-slavery and human trafficking is fully understood. We will expect our business partners to adopt similar procedures.

This Policy Statement has been approved on behalf of the Board of each of our operating companies, and will be reviewed and published annually.


Christopher Cowdray,
Chief Executive Officer

Gender pay and tax principles

Dorchester Retirement Benefit Scheme (DRBS)

The Statement of Investment Principles (SIP) sets out the principles which govern the Trustees’ decisions regarding investing the assets of the Dorchester Limited Retirement Benefit Scheme, and how the Scheme meets the relevant legislative requirements.

Implementation Statement


Retirement Benefits Scheme


The below link leads to the machine readable files provided by Cigna insurance that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

View files