Member of staffs from The Dorchester London

Dorchester Collection

Our culture

Individuality is in our DNA. That’s why we’ve created a culture that celebrates difference, welcomes imagination and offers the freedom to take initiative.

Dorchester Collection Our vision in graphic illustration

OUR VALUES

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Passion

Together we have a passion for creating legendary experiences. We believe every employee can turn this passion into a successful career

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Personality

We encourage you to be your unique self and develop your personal talents. With us you can make your own mark

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Respect

We want all our employees to feel valued and respected, so we truly embrace diversity and celebrate differences

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Working Together

We’re loved for our charm and ease. Behind the scenes, our teamwork creates the warmth that makes every guest feel welcome

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Creativity

Like every legend, ours is always evolving and we invite you to enrich it with your own touches of creativity and inspiration

OUR ENVIRONMENT

Member of staff from The Beverly Hills Hotel Los Angeles

Diversity and Inclusion

Diversity, Inclusion and Belonging live through all of our work at Dorchester Collection, whether in our inclusive learning programmes, growth of our people, or community support initiatives and partnerships. We’re proud of each and every one of our employees and promote a sense of belonging that transcends all else.

Member of staff from Hotel Plaza Athenee

Corporate Social Responsibility

We’re committed to making a positive difference in our communities through ethical practices, fair treatment of our people, and initiatives that help to protect the environment. This commitment covers every area of the business, from the local charities we support, to the suppliers we choose and even the way we dispose of our water and waste.

Member of staff from Hotel Eden Rome

Privacy

The privacy of our guests and employees is important to us, which is why we’ve set out a comprehensive policy which shows you how we protect personal data. This policy offers complete transparency, so everyone can understand how data is used when staying at our hotels, visiting our website or otherwise interacting with us.

Member of staff from Le Meurice

Our code

We’re committed to treating everyone with dignity and respect, with processes that are fair and open. We nurture an environment that honours and celebrates the differences that bring a new perspective to our culture.

OUR SUCCESS STORIES

Portrait of Dino Rudolf

THE BEVERLY HILLS HOTEL,  LOS ANGELES

Dino Rudolf

Nationality: Swiss
University: Ecole Hôtelière De Lausanne
Current position: Guest Relations Manager

My goal after graduation was to get a holistic understanding of the day-to-day operations across all departments of a hotel. In addition, I wanted to improve my skills and extend my network in a company.

The unique selection of iconic ultra-luxury hotels, located in key gateway cities, seemed perfect to me to improve my professional and personal skills and extend my curriculum. At the same time I was convinced that Dorchester Collection was an ideal place to build up a solid network.

On one hand you get to see the different facets of the daily operations of line and supervisor employees, and on the other hand, you’re empowered to spend time with the managers, take part in special training and cross-training and even meet up with the fellow management trainees. All of this together gets you a perfect mix of improving your skills and having the privilege to see beyond regular work tasks.

Besides a lot of technical operational skills, I think I improved my language skills – verbal and non-verbal – a lot. Furthermore, being exposed to challenging situations every day in front of guests and colleagues improved my self-assertiveness and confidence.

After I graduated from the programme I started working as a guest relations manager at Le Meurice. The current position provides a nice balance of both administrative and operational tasks. I enjoy the privilege of working with the guests and employees very much. Every day I’m exposed to different situations and requests which make my work days extremely varied.

Alan poses for the camera in front of some shrubbery

THE BEVERLY HILLS HOTEL,  LOS ANGELES

Alan Shen

Nationality: US
University: University of Nevada, Las Vegas
Current position: Assistant Front Office Manager

Once I finished the hotel management programme with the university, I was eager to join the workforce and apply what I had studied and learned in textbooks to real world challenges.

I loved the intimacy of the collection. With just nine hotels around the globe, Dorchester Collection is highly sought-after as one of the most luxurious and innovative hotel groups within the industry. This idea was strengthened during the time I spent at the hotel.

The rotation around different departments and the opportunities to engage with guests. The rotation allowed me to learn everyone’s names and faces, so I can find familiar faces around the hotel.

During my time with the ULP, I developed a keen sense and awareness of the luxury service – the do’s and don’ts to continually improve our standards.