Frequently asked questions

Check-in is available from 3pm and check-out by 12 noon.

If you’ll be arriving early, please inform our team in advance and should your accommodation be available, we’ll make every effort to offer complimentary early check-in.

We’d love for you to prolong your stay with us. Late check-out before 6pm is available for an additional 50% of the room/suite rate, and 100% thereafter. Please note this is subject to availability.

We understand that plans can change, so we just ask that you provide 24 hours’ notice if departing the hotel before your check-out date. This is charged at one night’s room rate, or two nights for notice received after 4pm. For signature suites and bungalows, we require that you stay for at least 50% of your booking, after which time we ask that you provide 24 hours’ notice for early departure.

If you’d like to add an extra bed in your room or suite, we’ll be happy to arrange this for $35 per night. Additional cots are complimentary for children under three.

We have a casual dress code at The Cabana Cafe and Fountain Coffee Room, and ‘smart casual’ at Bar Nineteen12, where we kindly ask that adults refrain from wearing caps, ripped jeans, sportswear, trainers/sneakers or denim shorts. At the Polo Lounge, we encourage you to dress for the occasion, so we ask that you refrain from wearing casual hats, ripped denim, crop tops, nightwear, swimwear and men’s sleeveless shirts. After 4pm, we do not permit shorts, flip-flops (including Birkenstocks) or sportswear (including tracksuits). Children under 10 are exempt.

For the comfort of our guests, we have a no-smoking policy throughout the hotel.

We’d love for you to bring your little ones to the hotel. Children over the age of 16 are welcome to use the spa and fitness centre, with parental consent. Under 16 must be accompanied by an adult.

For the privacy of our guests, we ask that you refrain from taking photographs. For weddings, you’re welcome to take photographs if hosting your reception at the hotel, and we’re happy to arrange this through our catering team. Please note that unplanned and unauthorised professional photoshoots or video shoots in the hotel public spaces or outlets are not permitted.

We’re pleased to welcome up to two small dogs (max 7kg/15lbs) for $35 per day (to cover a deep-clean post-stay). Your special guests will even be spoiled with a dog bed, bowl and treats throughout their stay.

We do ask that they remain in your room while you visit our bar, restaurants and spa and are kept on a leash or carrier when moving around the hotel. Our concierge team can arrange a pet-sitter if you need one – just give us 24 hours’ notice.

We’re sure they’ll be on their best behaviour, but please take responsibility for cleaning up after your dog and minimising barking. You will be charged for any dog-related damages.

Of course, service dogs are welcome throughout the hotel.

We have a number of accessible rooms and suites at the hotel, including one Junior Suite, two Junior Suites with Balcony, two Deluxe Guestrooms with Balcony, and three bungalows. The swimming pool, The Cabana Cafe and Polo Lounge are also accessible for wheelchair users. Read more about the Hotel’s ADA-compliant features, facilities and services.

We can take care of your vehicle overnight with valet parking for $60 per night.

There’s a reason we’re famous for our sumptuous beds at The Beverly Hills Hotel. For an indication of measurements, please see below:

King-size – 183 x 203cm (72 x 80”)
Double – 137 x 188cm (54 x 74”)
Twin – 97 x 203cm (38 x 80”)

We’re pleased to offer an extensive selection of international TV channels in your room.

We accept cash, American Express, VISA, Mastercard, Diners Club, Discover, JCB and travellers cheques.

City tax is charged at 14%, with an additional occupancy surcharge of 2.28% and 5% employee health and benefit surcharge added to all reservations. These charges are not included in our room rates. Should you have any questions or concerns, please inquire for further details.

If you’d like to organise a party, meeting or event with us, we just ask that you book a minimum of ten rooms. For more information, please visit our meetings & events page.

The Salon by Joseph offers exclusive hair and beauty services and treatments. It’s located on the promenade level across from the hotel Signature Shop. Appointments are encouraged, so please contact the team directly at +1 310 276 276.