Frequently asked questions
1. Check-in/out times
Check-in is available from 2pm and check-out by 12 noon.
2. Early check-in
If you’ll be arriving early, we’re pleased to offer early check-in upon availability. However, to guarantee availability during busy periods, we recommend you book the previous night.
3. Late check-out
We’d love for you to prolong your stay with us. Subject to availability, late check-out before 4pm is charged at an additional 50% of your room/suite rate, and 100% thereafter.
4. Early departure
We understand that plans can change. If you’ll be leaving the hotel before your check-out date, this is charged at one night’s room rate (including tax).
5. Additional beds and cots
If you’d like to add an extra child’s bed or cot (under two years) in your suite, we’ll be happy to arrange this with our compliments for Junior Suites and above.
6. Dress codes
We have a ‘smart casual’ dress code in our bar and restaurants, where we kindly ask that you refrain from wearing caps, ripped jeans, sportswear, shorts or flip-flops. At La Terrazza we have a smart dress code and recommend that gentlemen wear jackets.
7. Smoking policy
For the comfort of our guests, we have a no-smoking policy inside the hotel areas, but you are welcome to smoke in our dedicated outdoor smoking area on the Il Giardino Ristorante terrace.
We’d love for you to bring your little ones to the hotel. If dining at La Terrazza we welcome children aged six and over, and at Il Giardino Ristorante and La Libreria we welcome children of all ages.
We welcome small pets at the hotel for €100 (excluding 22% tax) per stay in a room or €200 (excluding tax) in a suite. Dogs are welcome at La Libreria, but we ask that your pooch stays at home when visiting La Terrazza, Il Giardino Ristorante and Il Giardino Bar.
We have four rooms with wheelchair access at the hotel, each with wide doors and handrails in the bathrooms. Both La Terrazza and Il Giardino Ristorante and Il Giardino Bar are accessible for wheelchair users.
Read more about the hotel’s accessible features, facilities and services.
We’re pleased to offer private parking at the hotel, starting from €65 per day.
12. Bed sizes
Our generously sized beds at Hotel Eden are designed entirely around your comfort. For an indication of measurements, please see below:
King-size – 180/200 x 200cm (71/79 x 79”)
Queen – 160/180 x 200cm (63/71 x 79”)
Twin – 180/200 x 200cm (71/79 x 79”)
13. TV channels
We’re pleased to offer an extensive selection of international TV channels in your room.
Please click here to see the full menu.
14. Accepted payment methods
We accept cash, American Express, MasterCard, VISA, Diners Club, JCB, UnionPay and Bancomat. Unfortunately we cannot accept payments by cheque.
10% tax is included in the rate of your room or suite, but an additional city tax of €7 per person, per day applies. City tax is waived for children under ten and for long stays of 10+ nights.
16. Group bookings
If you’d like to organise a party, meeting or event with us, we offer special group rates for bookings of eight rooms or more. For more information, please visit our meetings & events page.