A message to you all
Having made the most of spending precious time with their families during lockdown, our general managers and their teams are keen to open their hotel doors, and are busy preparing to welcome back our loyal guests and friends from around the world.
In order to protect you and ensure you feel safe, we’re very aware that new rules and restrictions will apply. We don’t yet know what guidelines individual governments and health authorities will stipulate. In the meantime, I want to reassure you that we’re doing everything we can to safeguard you.
While it’s not possible to know the answers to all your questions at the moment, here are some of the safety measures we’re currently putting in place during the current COVID-19 crisis. To make life a little bit easier, we’ve also amended our cancellation policy until the end of the year, so unrestricted cancellations can be made until as late as 4pm, local time, on your day of arrival*.
I would like to emphasise that our dedicated employees are what make Dorchester Collection hotels such welcome homes to our legendary guests. That’s why it’s my intention that when you’re ready to travel, you’ll see the same familiar faces across all nine hotels welcoming you back.
We look forward to seeing you again.
Chief Executive Officer
*Excludes Coworth Park