Virtual learning

Dorchester Collection Academy

We understand it’s not always easy to find time for in-person development, so let us bring the training to you with our virtual Zoom sessions, which offer engaging, interactive learning from the comfort of your home or office.
Get in touch
Please get in touch and we can discuss what’s right for you and your business.
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Dorchester Collection

1 Knightsbridge



Designed for busy schedules
All our virtual training sessions are between 90 minutes and two hours, with short breaks at intervals. We keep the groups small to make sure every attendee takes away something personal and meaningful to apply in their role. Many of our virtual sessions have been approved by the CPD Standards Office.
Our sessions

Customer service

  • Fundamentals of Great Service (Part One and Two)
  • Make It Personal, Make It Memorable
  • Pulling Together and Supporting Your Organisation
  • Reshaping Diversity, Inclusion and Belonging
  • Sense of Luxury
  • The Art of Small Talk
  • Storytelling
  • Ultimate Welcome
  • Understanding the Emotional Needs of the UHNW
  • What’s in a Name?
  • A Certain Way of Life
  • Empowerment in the Workplace
  • Gracious and Elegant Service
Our sessions


  • Inspirational Leadership
  • Decision Making
  • Effective Working Relationships
  • Empowerment for Leaders
  • Enabling Creativity in Your Teams
  • Enabling Diversity, Inclusion and Belonging
  • Handling Difficult Conversations
  • How to Present Like a Pro
  • Motivating Different Generations
  • Who’s Listening to Your Customers?
  • Ultimate Employee Experience
  • Priority Management
  • Selecting Your Leadership Style