Dorchester Collection Academy

Helping people to flourish

Let us help you transform your business by giving you the tools you need for inspirational leadership and the ultimate customer service experience.

+44 (0)20 7319 7590

About us

Dorchester Collection Academy is the first of its kind in the UK luxury hospitality market, offering bespoke learning programmes focused on leadership and customer service for other luxury businesses and aspirational brands. Based in the heart of London’s Mayfair, our courses give people a taste of Dorchester Collection and an insight into our well-earned reputation for exceptional service.

Our state-of-the-art training venue offers a mix of open programmes, sound-bite sessions and bespoke training courses – from our own luxury business to yours.

The academy is tailored to suit the individual needs and requirements of your business through an immersive experience. Our expertise has been carefully crafted from the models and techniques used to develop the incredible teams at our Dorchester Collection hotels. It’s this in-depth understanding of luxury service in a luxury market that sets us apart and can work for you, whatever your industry.

Dorchester Collection Academy is proud to offer CPD accredited training courses. Organisations accredited by CPDSO are identified as offering a high level of positive learning opportunities, and working with CPD Standards community to raise skills, knowledge and education. The CPD Standards Office is unique in delivering research based CPD accreditation and is overseen by an Expert Advisory Board comprising of CPD experts, academics, employers and professional bodies.

Each accredited training course is shown with the sign “*” below. CPD credits are awarded accordingly i.e. 2 hours of training = 2 credit points. You will be eligible for 4 credit points for customer service half day training and 8 credit points for a leadership full day training. Accredited programmes are CPD certificated for your records. Download CPD accredited training courses


Prepare to be inspired

From developing skills through group sessions and a series of open programmes, to bespoke courses created specifically for your company, we can find the right course for you.

Our style of delivery includes presentations, discussions, role-playing and a variety of activities to enable you to put into practice what you have learned. We can also create an unparalleled learning programme in partnership with our luxury hotels for a truly immersive experience.

Open programmes
Our open programmes are aimed at groups or individuals looking to develop their skills in customer service and leadership.

Bespoke programmes
We can also tailor a programme to suit the needs of an individual or team. We recommend an initial telephone call, followed by meetings with our global director and head of programmes to discuss the requirements.
A bespoke programme can be created for one individual or an unlimited number of employees. It can include strategy, planning, leadership learning as well as customer service and executive coaching, all tailored to your unique business.

We offer one-to-one executive coaching sessions to mentor and motivate individuals in their own personal development. A complimentary ‘chemistry session’ helps to find the right coach and establish the individual’s goals.
The coaching can be a stand-alone service or included in a bespoke programme if required by an individual or group or employees.


Ultimate service experience

This series of programmes covers the key elements for providing luxury service to discerning customers. Our programmes are suitable for anyone who has an ambition to deliver world-class service. Each of the ultimate service experience sessions are half day.

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Inspirational leadership programme

This series of courses reflects the qualities that have been proven to drive the results of our leaders here at Dorchester Collection. These programmes will help individuals to develop their skills and qualities in order to maximise the performance and results of their teams. Each of the inspirational leadership courses is a full day.

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Trainers Excellence Series

From delivering short, on-the-job training within a department to a full programme of learning, our Trainers Excellence Series combines theory and practical to give leaders the skills they need to successfully train their teams at a certificated level. This series is suitable for all levels of experience and is facilitated by a seasoned master of training. (up to 6 people per session)

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Our academy has seven state-of-the-art training rooms, named after the destinations of our hotels, designed with the learning experience in mind.
All rooms feature high-speed Wi-Fi, flexible seating options and can be combined with further space for breakout meetings or a chance for delegates to network.
Room hire includes tea and coffee, a flipchart stand and paper, and projector and screen.

Executive Learning Suite

Beverly Hills

Beverly Hills, our executive learning suite, has been influenced by The Beverly Hills Hotel.

Creating a unique environment for senior leaders, it’s ideal for one-to-one executive coaching, private meetings, interviews, strategic meetings and C-Suite discussions.

A safe haven for leaders to step away from the busy day-to-day operational business challenges, this room provides time to reflect for deep-level strategic planning. It’s a space which inspires innovation and allows great minds to flourish.

A different place for an entirely different way of thinking.

  • Room size: Size : 24m2 / 258ft2
  • Capacity: Boardroom: 8
  • Living Room: 6


Size: 42m2 / 452ft2
Seated capacity: classroom (12), cabaret (12), theatre (32)

A sleek look, as you would expect of Paris, this room has a glass panel wall and specialist acoustics for excellent soundproofing. It’s also designed to easily connect to its equally elegant neighbour, Milan, to form a larger space or breakout area.



Size: 30m2 / 323ft2
Seated capacity: classroom (9), cabaret (12), theatre (25)

Milan makes a stylish statement with its clean lines and is popular for a classroom style set up, although this can easily be altered to any configuration you prefer. It also connects with neighbouring Paris to form a long single room if desired.

Los Angeles

Los Angeles

Size: 45m2 / 484ft2
Seated capacity: classroom (18), cabaret (20), theatre (42)

Situated at the far end of the academy, this room benefits from a particularly secluded setting and we find that a cabaret or cluster formation works really well in here, especially when splitting into smaller groups of two or four people. Large groups also find it a useful starting pointing before breaking out into the neighbouring Paris and Milan rooms.



Size: 45m2 / 484ft2
Seated capacity: classroom (16), cabaret (20), theatre (40)

This is the largest of all our meeting spaces and features a floor-to-ceiling frosted glass panel running along one of the longest walls. The rectangular room lend itself to a u-configuration with plenty of space for the facilitator to walk around and interact with delegates.



Size: 44m2 / 474ft2
Seated capacity: classroom (16), cabaret (20), theatre (32)

Thanks to its square dimensions and spacious size, you’ll experience maximum flexibility in the seating configurations in our Rome room. There’s also a zig zag feature window looking out onto the spacious atrium for a really airy feel.

Staff quote
Our academy is a unique learning environment where excellence comes to life, and we are honoured to have the chance to work with others to provide exceptional service, whatever your business.

Beth Aarons Global Director, Dorchester Collection Academy

Room hire

State-of-the-art training rooms

Room hire includes Wi-Fi, projector and screen, flipchart stand with paper, and tea and coffee. For full details, please download our price guide.

Join our guest speakers events
Join our guest speakers events

At Dorchester Collection Academy we regularly host a variety of thought-provoking speaker events, designed to engage and inspire individuals working in the luxury sector. These events are delivered by our most influential leaders at Dorchester Collection and other leading figures across different business sectors. All the speakers are experts in their field, discussing key topics to help others build on their own careers.


Beth Aarons

Beth Aarons

Global Director

Tel: +44 (0)20 7319 7595

[email protected]

Bianca Barabas

Bianca Barabas

Business Development Executive

Tel: +44 (0)20 7319 7593

[email protected]

Bebita Dhaya

Bebita Dhaya

PA to the Global Director and Coordinator

Tel: +44 (0)20 7319 7594

[email protected]

Learning and Development team

Zsolt Boros

Zsolt Boros

Head of Programmes

Paula McMinn

Paula McMinn

Senior Programme Facilitator

Shalinee Iyaloo

Shalinee Iyaloo

Sales Training Facilitator

Let’s talk

Please get in touch and we can discuss what’s right for you and your business.