Dorchester Collection Academy
Helping people to flourish
Let us help you transform your business by giving you the tools you need for inspirational leadership and the ultimate customer service experience.
About us
Dorchester Collection Academy is the first of its kind in the UK luxury hospitality market, offering bespoke learning programmes focused on leadership and customer service for other luxury businesses and aspirational brands. Based in the heart of London’s Mayfair, our courses give people a taste of Dorchester Collection and an insight into our well-earned reputation for exceptional service.
Our state-of-the-art training venue offers a mix of open programmes, sound-bite sessions and bespoke training courses – from our own luxury business to yours.
The academy is tailored to suit the individual needs and requirements of your business through an immersive experience. Our expertise has been carefully crafted from the models and techniques used to develop the incredible teams at our Dorchester Collection hotels. It’s this in-depth understanding of luxury service in a luxury market that sets us apart and can work for you, whatever your industry.
Dorchester Collection Academy is proud to offer CPD accredited training courses. Organisations accredited by CPDSO are identified as offering a high level of positive learning opportunities, and working with CPD Standards community to raise skills, knowledge and education. The CPD Standards Office is unique in delivering research based CPD accreditation and is overseen by an Expert Advisory Board comprising of CPD experts, academics, employers and professional bodies.
Each accredited training course is shown with the sign “*” below. CPD credits are awarded accordingly i.e. 2 hours of training = 2 credit points. You will be eligible for 4 credit points for customer service half day training and 8 credit points for a leadership full day training. Accredited programmes are CPD certificated for your records. Download CPD accredited training courses
OUR COURSES
Prepare to be inspired
From developing skills through group sessions and a series of open programmes, to bespoke courses created specifically for your company, we can find the right course for you.
Our style of delivery includes presentations, discussions, role-playing and a variety of activities to enable you to put into practice what you have learned. We can also create an unparalleled learning programme in partnership with our luxury hotels for a truly immersive experience.
Open programmes
Our open programmes are aimed at groups or individuals looking to develop their skills in customer service and leadership.
Bespoke programmes
We can also tailor a programme to suit the needs of an individual or team. We recommend an initial telephone call, followed by meetings with our global director and head of programmes to discuss the requirements.
A bespoke programme can be created for one individual or an unlimited number of employees. It can include strategy, planning, leadership learning as well as customer service and executive coaching, all tailored to your unique business.
Coaching
We offer one-to-one executive coaching sessions to mentor and motivate individuals in their own personal development. A complimentary ‘chemistry session’ helps to find the right coach and establish the individual’s goals.
The coaching can be a stand-alone service or included in a bespoke programme if required by an individual or group or employees.
OUR PROGRAMMES
Ultimate service experience
This series of programmes covers the key elements for providing luxury service to discerning customers. Our programmes are suitable for anyone who has an ambition to deliver world-class service. Each of the ultimate service experience sessions are half day.
Click here to view our customer experience sound bite sessions calendar.
Inspirational leadership programme
This series of courses reflects the qualities that have been proven to drive the results of our leaders here at Dorchester Collection. These programmes will help individuals to develop their skills and qualities in order to maximise the performance and results of their teams. Each of the inspirational leadership courses is a full day.
Click here to view our leadership sound bite sessions calendar.
Trainers Excellence Series
From delivering short, on-the-job training within a department to a full programme of learning, our Trainers Excellence Series combines theory and practical to give leaders the skills they need to successfully train their teams at a certificated level. This series is suitable for all levels of experience and is facilitated by a seasoned master of training. (up to 6 people per session)
INSPIRING SPACES
Our academy has seven state-of-the-art training rooms, named after the destinations of our hotels, designed with the learning experience in mind.
All rooms feature high-speed Wi-Fi, flexible seating options and can be combined with further space for breakout meetings or a chance for delegates to network.
Room hire includes tea and coffee, a flipchart stand and paper, and projector and screen.
Beverly Hills
Beverly Hills, our executive learning suite, has been influenced by The Beverly Hills Hotel.
Creating a unique environment for senior leaders, it’s ideal for one-to-one executive coaching, private meetings, interviews, strategic meetings and C-Suite discussions.
A safe haven for leaders to step away from the busy day-to-day operational business challenges, this room provides time to reflect for deep-level strategic planning. It’s a space which inspires innovation and allows great minds to flourish.
A different place for an entirely different way of thinking.
- Room size: Size : 24m2 / 258ft2
- Capacity: Boardroom: 8
- Living Room: 6
Paris
Seated capacity: classroom (12), cabaret (12), theatre (32)
A sleek look, as you would expect of Paris, this room has a glass panel wall and specialist acoustics for excellent soundproofing. It’s also designed to easily connect to its equally elegant neighbour, Milan, to form a larger space or breakout area.
Milan
Seated capacity: classroom (9), cabaret (12), theatre (25)
Milan makes a stylish statement with its clean lines and is popular for a classroom style set up, although this can easily be altered to any configuration you prefer. It also connects with neighbouring Paris to form a long single room if desired.
Los Angeles
Seated capacity: classroom (18), cabaret (20), theatre (42)
Situated at the far end of the academy, this room benefits from a particularly secluded setting and we find that a cabaret or cluster formation works really well in here, especially when splitting into smaller groups of two or four people. Large groups also find it a useful starting pointing before breaking out into the neighbouring Paris and Milan rooms.
Ascot
Seated capacity: classroom (16), cabaret (20), theatre (40)
This is the largest of all our meeting spaces and features a floor-to-ceiling frosted glass panel running along one of the longest walls. The rectangular room lend itself to a u-configuration with plenty of space for the facilitator to walk around and interact with delegates.
Rome
Seated capacity: classroom (16), cabaret (20), theatre (32)
Thanks to its square dimensions and spacious size, you’ll experience maximum flexibility in the seating configurations in our Rome room. There’s also a zig zag feature window looking out onto the spacious atrium for a really airy feel.
Beth Aarons Global Director, Dorchester Collection Academy
At Dorchester Collection Academy we regularly host a variety of thought-provoking speaker events, designed to engage and inspire individuals working in the luxury sector. These events are delivered by our most influential leaders at Dorchester Collection and other leading figures across different business sectors. All the speakers are experts in their field, discussing key topics to help others build on their own careers.
Inspirational Women Leaders
We’re delighted to announce our upcoming speaker event at Dorchester Collection Academy: Inspirational Women Leaders.
Over the course of the morning you’ll have the opportunity to meet inspirational women who reveal their fascinating stories, career experiences and share their top tips for leaders of the future. Our guest speakers will be announced soon, so keep an eye out for the latest updates.
Dorchester Collection Academy
Tuesday, March 3, 2020
9am – 12pm
Our Inspirational Leaders are:
- Helen Smith – Chief Customer Experience Officer, Dorchester Collection
- Lysbeth Fox – Founder, Fox Communications
- Rebecca Heath – Global Intelligence Manager, Dorchester Collection
- Amy Hogarth – Salesforce Consultant, Art of Cloud
- Zoe Jenkins – General Manager, Coworth Park
- Irene Meikle – Associate Director of Education UK, Kao Salon Division
MEET THE TEAM
Learning and Development team
Zsolt Boros
Head of Programmes
Paula McMinn
Customer Service Facilitator
Shalinee Iyaloo
Sales Training Facilitator
Let’s talk
Please get in touch and we can discuss what’s right for you and your business.
