Frequently asked questions
1. Check-in/out times
Check-in is available from 3pm and check-out by 12 noon.
2. Early check-in
If you’ll be arriving early, please inform our team in advance and should your accommodation be available, we’ll make every effort to offer complimentary early check-in.
3. Late check-out
We’d love for you to prolong your stay with us. Late check-out before 6pm is available for an additional 50% of the room/suite rate, and 100% thereafter. Please note this is subject to availability.
4. Early departure
We understand that plans can change, so we just ask that you provide 24 hours’ notice if departing the hotel before your check-out date. This is charged at one night’s room rate, or two nights for notice received after 4pm. For signature suites, we require that you stay for at least 50% of your booking, after which time we ask that you provide 24 hours’ notice for early departure.
5. Additional beds and cots
If you’d like to add an extra bed in your room or suite, we’ll be happy to arrange this for $35 per night. Additional cots are complimentary for children under three.
6. Dress codes
We have a ‘smart casual’ dress code in our bar and restaurant, where we kindly ask that you refrain from wearing caps, ripped jeans, sportswear, trainers/sneakers or denim shorts.
7. Smoking policy
For the comfort of our guests, we have a no-smoking policy throughout the hotel.
For the privacy of our guests, we ask that you refrain from taking photographs. For weddings, you’re welcome to take photographs if hosting your reception at the hotel, and we’re happy to arrange this through our catering team. Please note that unplanned and unauthorised professional photoshoots or video shoots in the hotel public spaces or outlets will be removed by security.
Pets are welcome in your room or suite, where we’ve created a special programme to make them feel at home, including fluffy dog beds, bone-shaped bowls and homemade dog biscuits for $35 per day. For the comfort of all our guests, we ask that you leave your pooch at home if visiting our bars and restaurants (with the exception of service dogs).
We have a number of accessible rooms and suites at the hotel, including three Superior Guestrooms, two Bel-Air Suites with Patio, one Loft Studio and one Canyon Studio. The swimming pool area, Wolfgang Puck at Hotel Bel-Air and the Bar & Lounge are also accessible for wheelchair users.
We can take care of your vehicle overnight with valet parking for $50 per night.
12. Bed sizes
Our luxurious beds at Hotel Bel-Air are designed entirely around your comfort. For an indication of measurements, please see below:
King-size – 183 x 203cm (72 x 80”)
Twin – 97 x 203cm (38 x 80”)
13. TV channels
We’re pleased to offer an extensive selection of international TV channels in your room.
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14. Accepted payment methods
We accept cash, American Express, VISA, Mastercard, Diners Club, Discover, JCB and travellers cheques.
City tax is charged at 14%, with an additional occupancy surcharge of 3.45%. These charges are not included in our room rates.
16. Group bookings
If you’d like to organise a party, meeting or event with us, we just ask that you book a minimum of seven rooms. For more information, please visit our meetings & events page.