Frequently asked questions
1. What time is check-in/out?
Check-in is available from 3pm and check-out by 12 noon.
2. Can I check-in early?
If you’ll be arriving early, please inform our team in advance and should your accommodation be available, we’ll make every effort to offer complimentary early check-in.
3. Can I check-out late?
We’d love for you to prolong your stay with us. Late check-out before 6pm is available for an additional 50% of the room/suite rate, and 100% thereafter. Please note this is subject to availability.
4. Can I depart early?
We understand that plans can change, so we just ask that you provide 24 hours’ notice if departing the hotel before your check-out date. This is charged at one night’s room rate, or two nights for notice received after 4pm. For signature suites, we require that you stay for at least 50% of your booking, after which time we ask that you provide 24 hours’ notice for early departure.
5. Can I add an extra bed?
If you’d like to add an extra bed in your room or suite, we’ll be happy to arrange this for $35 per night. Additional cots are complimentary for children under three.
6. What is the dress code?
We have a ‘smart casual’ dress code in our bar and restaurant, where we kindly ask that you refrain from wearing caps, ripped jeans, sportswear, trainers/sneakers or denim shorts.
7. What is the smoking policy?
For the comfort of our guests, we have a no-smoking policy throughout the hotel.
8. Can I bring my children?
We’d love for you to bring your little ones to the hotel. Children over the age of 14 are welcome in the fitness centre, but we ask that they are fully supervised if under 18. For treatments, children over 14 can enjoy a massage with signed waiver and parental supervision, and children over 16 can enjoy facials with signed waiver.
9. What is the photography policy?
For the privacy of our guests, we ask that you refrain from taking photographs. For weddings, you’re welcome to take photographs if hosting your reception at the hotel, and we’re happy to arrange this through our catering team. Please note that unplanned and unauthorised professional photoshoots or video shoots in the hotel public spaces or outlets are not permitted.
10. Does the hotel allow pets?
We’re pleased to welcome up to two small dogs (max 7kg/15lbs) at a cost of $35 per day. And we’ll treat them like royalty, with a comfortable bed, bowl and tasty treats throughout their stay.
We do ask that pets remain in your room while you visit our restaurant, bar or spa, and that they’re kept on a leash or carrier when moving around the hotel. The hotel will not be able to service your room if a pet is in the room without a guest present. Our concierge team can arrange a pet sitter if you need one – just give us 24 hours’ notice.
We’re sure they’ll be on their best behaviour, but please take responsibility for cleaning up after your dog(s) and minimising barking. You will be charged for any pet-related damages. There is no additional charge for service animals and they are welcome throughout the hotel.
Please note that with the exception of service animals, pets are not allowed at our restaurant, bar, spa or gym. Should you have a service animal and choose to dine in our restaurant or bar, they must be on a leash and remain on the floor at all times.
11. Is the hotel accessible?
We have a number of accessible rooms and suites at the hotel, including three Superior Guestrooms, two Bel-Air Suites with Patio, one Loft Studio and one Canyon Studio. The swimming pool area, Wolfgang Puck at Hotel Bel-Air and the Bar & Lounge are also accessible for wheelchair users. Read more about the Hotel’s ADA-compliant features, facilities and services.
12. What are the parking options?
We can take care of your vehicle overnight with valet parking for $50 per night.
13. What are the bed sizes?
Our luxurious beds at Hotel Bel-Air are designed entirely around your comfort. For an indication of measurements, please see below:
King-size – 183 x 203cm (72 x 80”)
Twin – 97 x 203cm (38 x 80”)
14. Which TV channels are available?
We’re pleased to offer an extensive selection of international TV channels in your room.
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15. What are the accepted payment methods?
We accept cash, American Express, VISA, Mastercard, Diners Club, Discover, JCB and travellers cheques.
16. Is tax included?
City tax is charged at 14%, with an additional occupancy surcharge of 2% and 5% employee health and benefit surcharge added to all reservations. These charges are not included in our room rates. Should you have any questions or concerns, please inquire for further details.
17. Does the hotel take group bookings?
If you’d like to organise a party, meeting or event with us, we just ask that you book a minimum of seven rooms. For more information, please visit our meetings & events page.