Frequently asked questions
1. Check-in/out times
Check-in is available from 3pm and check-out by 11am.
2. Early check-in
If you’ll be arriving early, we’re pleased to offer early check-in upon availability. However, to guarantee availability if arriving before 3pm, we recommend you book the previous night.
3. Late check-out
We’d love for you to prolong your stay with us. Late check-out before 3pm is available for an additional 50% of your room/suite rate, and 100% thereafter.
4. Early departure
We understand that plans can change, so we just ask that you provide notice for long stays if departing the hotel before your check-out date. This is complimentary with 48 hours’ notice, or charged at one night’s room rate.
5. Additional beds and cots
If you’d like to add an extra bed in your room or suite, we’ll be happy to arrange this for you for £70 per night. Additional cots are complimentary.
6. Dress codes
We have a ‘smart casual’ dress code in our bar and Mansion House restaurants, so we kindly ask that you refrain from wearing caps, ripped jeans, sportswear, trainers or shorts. The Barn has a relaxed atmosphere, where muddy boots are welcome.
7. Smoking policy
For the comfort of our guests, we have a non-smoking policy inside the hotel. When outdoors and exploring the grounds, you are welcome to smoke.
We do not accept pets at the hotel, with the exception of service dogs.
We offer a selection of accessible rooms in both the Mansion House and Stables, excluding upper-floor Stables rooms. The main hotel areas are all accessible.
We’re pleased to offer complimentary parking at the hotel.
11. Bed sizes
Twin – 182 x 200cm (72 x 79”)
King-size – 200 x 200cm (79 x 79”)
12. TV channels
We’re pleased to offer an extensive selection of international TV channels in your room.
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13. Accepted payment methods
We accept cash, American Express, MasterCard, VISA and China Union Pay. Please note we cannot accept payments by cheque.
20% VAT is included the rate of your room or suite.