HÔTEL PLAZA ATHÉNÉE
Looking after your safety
When you return to Hôtel Plaza Athénée, we want you to enjoy complete peace of mind so we’re pleased to share with you some of our many new health and safety procedures.
OUR SAFETY VIDEO
Looking after your safety
Employees continue to receive regular training on our COVID-19 health & safety protocols. Every member of staff must strictly comply with these protective measures recommended by global governing agencies. The measures may include hand hygiene, wearing masks if mandated and social distancing where relevant and dictated by local government guidance.
When you arrive at Hôtel Plaza Athénée, one of our employees will act as your guide, sensitively communicating all the new hygiene, health and safety measures so you can move seamlessly around the hotel, knowing that you’re being looked after with the greatest care.
Hand sanitiser will be available in key places including: reception, guest rooms, restaurant and bar entrances, meeting and event spaces, lift landings and the spa.
Our employees have clear instructions on reporting any possible cases of Covid-19 to senior managers and external authorities as required.
We have our own in-house medical team, which can provide Covid-19 testing and health checks. Your results can be returned to you within 30 minutes or eight hours (depending on the option you choose). For more information, please contact [email protected]
You’ll receive an amenity kit located in your room or suite containing mask, hand sanitiser and a COVID-19 awareness card. Please feel free to ask at the front desk if you’d like an additional kit (subject to availability).
The frequency of cleaning and sanitising at the hotel has been increased to once per hour. This applies to all public spaces with an emphasis on deep cleaning frequent contact surfaces. These areas include, but are not limited to: the front desk check-in counter, concierge desk, lifts and lift buttons, door handles, public bathrooms, room keys, stair handrails, dining surfaces and seating areas. This hourly cleaning regime will also apply to back-of-house frequent contact surfaces. All other areas will be cleaned every two hours.
Our cleaning products and protocols meet country specific guidelines for approved effective use against viruses and bacteria. When cleaning guest rooms, we pay particular attention to high-touch items. All bed linen and laundry are changed daily and washed at a high temperature. We’ve also increased the frequency of air filter replacement and fresh air exchange will be maximised.
Throughout the hotel, we’ll meet required guidelines for proper social distancing. Where legally mandated, guests and employees must practise social distancing whenever possible, by standing at least 1m/6ft away from people they are not travelling with.
Le Bar, La Galerie, Le Relais Plaza, La Terrasse Montaigne and Dior Spa au Plaza Athénée will also observe social distancing and comply with local or country-mandated occupancy limits. These areas will be deep cleaned and sanitised once per hour and after each use, including tables, seating, menus and payment machines. In-room dining will also continue to operate under new strict measures to ensure your safety.
In line with government guidelines, all guests (resident and non-resident) at our bars and restaurants will be asked to present a Covid-19 pass or proof of a negative test taken within 24 hours.
The hotel entrance is monitored at all times and any guests requiring medical assistance will be assisted. Only where legally required will we allow our security team to conduct non-invasive temperature checks utilising a thermal camera. Anyone displaying a temperature over 38°C/100°F would then be taken to a private area for a secondary temporal temperature screening by our in-house medical professional.