Assorted hotel detail images from Dorchester Collection

Dorchester Collection Academy

From our business, to yours

Ten legendary hotels, ten extraordinary destinations. Our Dorchester Collection hotels are renowned for their exceptional standards, and it’s this service we share with your business through a mix of open programmes, sound-bite sessions and bespoke training courses.

Ultimate Service Experience

In this series we cover the key elements of luxury service for discerning customers. Our sessions are suitable for anyone with an ambition to deliver world-class service. Each course is half day.

Inspirational Leadership

This series reflects the qualities proven to drive the results of our leaders here at Dorchester Collection. These programmes help you to develop your skills to maximise the performance of your teams. Each course ranges from one to three days.

Operational training

Our specialist team can bring this unique area to you. Whether it’s food and beverage service training for fine dining or training your housekeeping team, a session can be delivered as a standalone event or as part of a larger bespoke programme.

Trainers Excellence Series

From short, on-the-job training within a department to a full programme of learning, our Trainers Excellence series combines theory and practical to give you the skills you need to train your teams at a certificated level. This series is suitable for all levels of experience and is facilitated by a seasoned master of training (up to eight people per session).

Sales Leaders Development Programme

The sales leader in any business has an important remit, usually covering many areas of responsibility, and of course delivering those all-important results. We’ve created a personalised training programme, giving you a choice of 12 areas of development so you can tailor your own learning.

Virtual training sessions

We understand it’s not always easy to find time for in-person training. Our short virtual sessions recreate the learning experience with a close-knit, collaborative environment to enhance the learning experience.

Estate Manager Development

A unique one-to-one session in people management expertise, coupled with an introduction to the Dorchester Collection approach to service, principles and standards. And of course, you can rest assured that the confidentiality you enjoy at our hotels is extended to our work with you at your home.


Make it your own

For something completely bespoke, we can create a unique training programme tailored to you and your business.