Looking after your safety

When you arrive at The Beverly Hills Hotel, one of our employees will act as your guide, sensitively communicating all the new hygiene, health and safety measures so you can move seamlessly around the hotel, knowing that you’re being looked after with the greatest care.

Any medical support required will be provided in line with government regulations. Our hotel has a designated medical partner to provide assistance including testing and health check services. Our employees have clear instructions on reporting any possible cases of COVID-19 to senior managers and external authorities as required.

The frequency of cleaning and sanitising at the hotel has been increased to once per hour. This applies to all public spaces with an emphasis on deep cleaning frequent contact surfaces. These areas include, but are not limited to: the front desk check-in counter, lifts and lift buttons, door handles, public bathrooms, room keys, stair handrails, gym equipment, dining surfaces and seating areas. This hourly cleaning regimen will also apply to back-of-house frequent contact surfaces. All other areas will be cleaned every two hours.

Throughout the hotel, we’ll meet required guidelines for proper social distancing. Where legally mandated, guests and employees must practise social distancing whenever possible, by standing at least 2m/6ft away from people they are not travelling with.

The hotel entrance is monitored at all times and any guests requiring medical assistance will be immediately assisted. Only where legally required will we allow our security team to conduct non-invasive temperature checks utilising a thermal camera. Anyone displaying a temperature over 38°C/100°F would then be taken to a private area for a secondary temporal temperature screening by our in-house medical professional.