Frequently asked questions
1. What time is check-in/out ?
Check-in is available from 3pm and check-out by 12 noon.
2. Can I check-in early?
If you’ll be arriving early, we’re pleased to offer early check-in upon availability. However, to guarantee availability if arriving before 3pm, we recommend you book the previous night.
3. Can I check-out late?
We’d love for you to prolong your stay with us. Late check-out before 4pm is available for an additional 50% of your room/suite rate, and 100% thereafter.
4. Can I depart early?
We understand that plans can change, so we just ask that you provide notice for long stays if departing the hotel before your check-out date. This is complimentary with 48 hours’ notice, or charged at one night’s room rate.
5. Can I add an extra bed?
If you’d like to add an extra bed in your room or suite, we’ll be happy to arrange this for you for £84 per night (from 13 years of age). Additional cots are complimentary.
6. What is the dress code?
We have a ‘smart casual’ dress code in our bars and restaurants, so we kindly ask that you refrain from wearing caps, ripped jeans, sportswear, or shorts.
7. What is the smoking policy?
If you’d like to smoke, we offer rooms and suites on dedicated smoking floors, including floors one, two, seven, eight and nine. All other floors have a no-smoking policy.
8. Can I bring my children?
We’d love for you to bring your little ones to the hotel. Children of all ages are welcome at The Promenade and The Grill at The Dorchester, and children over the age of 10 are welcome at Alain Ducasse at The Dorchester. At The Bar at The Dorchester, your children are welcome until 6pm if fully accompanied. At China Tang at The Dorchester, children under 10 can dine until 9pm, when joining us for the last sitting at 7pm.
9. Does the hotel allow pets?
We’re pleased to welcome up to two small dogs (max 7kg/15lbs) for £35 per day (to cover a deep-clean post-stay). Your special guests will even be spoiled with a dog bed, bowl and treats throughout their stay.
We do ask that they remain in your room while you visit our bars, Alain Ducasse, China Tang, The Grill, spa and gym, or kept in a carrier in the Orchid Room. Please also keep them on a leash or in a carrier when moving around the hotel. Our concierge team can arrange a pet-sitter if you need one – just give us 24 hours’ notice.
We’re sure they’ll be on their best behaviour, but please take responsibility for cleaning up after your dog and minimising barking. You will be charged for any dog-related damages.
Of course, service dogs are welcome throughout the hotel.
10. Is the hotel accessible?
We have two accessible rooms at the hotel, including one Deluxe King Room and one Executive King Room on the first floor. Our accessible main entrance is at the side of the hotel, and The Bar accessible entrance is on Park Lane. Alain Ducasse at The Dorchester, The Grill and The Promenade are all accessible.
Read more about the hotel’s accessible features, facilities and services.
11. What are the parking options?
We can take care of your vehicle during your stay with valet parking for £60 per day. Our secure facility is monitored by CCTV and staffed 24 hours a day.
12. What are the bed sizes?
Our generously sized beds at The Dorchester are designed entirely around your comfort. For an indication of measurements, please see below:
150 rooms – 200 x 200cm (79 x 79”)
20 rooms – 180 x 200cm (71 x 79”)
84 rooms – 100 x 200cm (39 x 79”)
13. Which TV channels are available?
We’re pleased to offer an extensive selection of international TV channels in your room.
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14. What are the accepted payment methods?
We accept cash, American Express, MasterCard, VISA, Diners Club and China Union Pay. Please note we cannot accept payments by cheque.
15. Is VAT included?
20% VAT is included in the rate of your room or suite.
16. Does the hotel take group bookings?
Rates and terms are based on bookings of up to 9 rooms. For 10 rooms and more, different deposit and cancellation terms will apply and these reservations need to be arranged directly with our sales team. Please contact [email protected] for further information.