So much more than just elegant rooms and delicious food. We’re here to look after your every need and ensure that the whole family have the time of their lives.
The gold standard of concierge care
An exclusive, late night shopping experience? The best seats in the house? Our concierge team are truly the ‘keepers of the keys’ when it comes to this fine city. And they’re all yours.
Families and children
We know that you’re only as happy as your loved ones. From suggesting family-friendly activities across London to arranging professional babysitting and inter-connecting rooms, we’re here to make the most of your entire family’s visit to London.
Your room can be filled with luxury home-from-home children comforts, including freshly-baked cookies, a special gift pack, luxury mini bathrobes and slippers, and family games and TV channels.
Chauffeur and transfer services
You are our guest from the moment you land in London. Our chauffeurs are ready and waiting to make sure you travel in style.
Choice of vehicles
- Rolls Royce Phantom – regular and EWB (extended wheelbase)
- Bentley Mulsanne
- Bentley Flying Spur
- Range Rover Vogue – regular and EWB (extended wheelbase)
- Mercedes-Maybach S 600
- Mercedes S-Class
- BMW 7 Series executive saloon
- Mercedes Viano
Please note that for certain vehicles up to one hour’s notice is required. Our concierge team is available to guide you on your car choice and provide information regarding luggage transportation. Child seats can be provided on request and all vehicles offer complimentary Wi-Fi.
Our airport and Eurostar chauffeur service will ensure a smooth transition between The Dorchester and all London airports or St Pancras International station.
Chauffeur service includes:
- On landing, our chauffeur will wait for you in the arrivals hall at the airport
- On departure, our chauffeur will be waiting on The Dorchester forecourt ready for a swift departure
- Assistance with your luggage
- A personal escort to your waiting car
- Luxury transfer with newspaper, Wi-Fi, bottled water and in selected vehicles a choice of entertainment
- Heathrow VIP transport service
On arrival at London Heathrow, you will be met at the aircraft and swiftly assisted through immigration checks. You will be helped with collecting your luggage and escorted directly to your waiting chauffeur.
When it is time to depart, your chauffeur will introduce you to one of our representatives, who will efficiently assist you through the airline check-in procedures and guide you to your departure gate or respective airline lounge.
Household butler service
The safe and skilled hands of our butler team are at your service. Famed for their intuitive, discreet approach to care, our butlers have been trained to Royal Household standards, and will be proud to look after your every need. From problem-solving to the guardianship of your privacy, they’ll be waiting.
Our theatre desk manager, Martin Burrell, is a legend in his own right. Loved by guests and famed for his knowledge, if you’d like to see a show in London, Martin’s the man to make it happen. An established figure in the theatre scene, Martin has also been selected as one of this year’s Olivier Award judging panellists. As well as being a great honour, this means he has to see and review every show in town. Martin knows theatre.
Florist at The Dorchester
From the famously splendid urns that grace The Promenade to the most delicate of wedding bouquets, our in-house floristry team brings sheer artistry and pride to their every creation. Tailor-made to the most exacting brief, your flowers will be a true spectacle of loveliness.
The Dorchester Spa
Everyone needs a different kind of spa, because everyone is unique. Some want to pop in for a moment of luxury, to enjoy a treatment and get on with their day. Others long for a private, soothing space in which to find some therapeutic calm amongst the roar. We’ve crafted our space around every desire. Here you are free to find your own way to take time for yourself, whatever that may be. Our job is to make it happen, your way.
Valet car parking service
The Dorchester’s car park is a secured facility, monitored by CCTV and staffed 24 hours a day.
The tariff for car parking is as follows:
- Up to 2 hours £20
- Up to 4 hours £30
- 4 – 6 hours £40
- 6 – 24 hours £60
For resident guests, we encourage the car parking charges to be billed to the room and then settled upon departure.
We offer our own secure garage covered 24/7 by CCTV as well as an external, off-site location. In the case of the off-site location, we request that guests allow up to 20 minutes for their vehicle to be retrieved.
Parking on the forecourt
Due to the limited number of spaces, parking on the forecourt is subject to availability and can only be confirmed to a guest after speaking directly to Sense of Arrival.
Advance notice of car parking request
Unless there is a specific requirement or request there is no need for Sense of Arrival to be informed of a request for car parking in advance.
In some cases, we will required advance notice for parking, such as special billing requests or specific location requests.
Get in touch
Our guests are the heart of our hotels. Whatever you need and whenever you need it, simply ask.
The serviceAt Dorchester Collection we make sure your stay is as comfortable as possible. Suites and rooms have been built to be flexible so we can create the configuration that’s right for you, just contact our reservation specialists to discuss your needs.
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