Concierge team at The Dorchester London

The Dorchester

Hotel services

So much more than just elegant rooms and delicious food. We’re here to look after your every need and ensure that the whole family have the time of their lives.
A picture of a white puppy on the end of a bed in one of the bedrooms at The Dorchester

The VIP treatment

Because our furry friends deserve a little luxury too, we’d be delighted to welcome your dog with a comfortable bed, bowl and tasty treats throughout their stay. We can also arrange a pet sitter and further supplies on request. Please note that with the exception of service dogs, pets are not allowed in our bars, Alain Ducasse, China Tang, The Grill, spa or gym, and must be kept in a carrier in The Promenade.

Read our frequently asked questions


Beautiful blooms

We’re renowned for our impressive floral displays, and it’s all thanks to our talented florists, led by designer florist Phil Hammond. The team invites you into their boutique, where you can order bespoke gift bouquets, discuss wedding ideas or plan decorations for special occasions. You’ll also spot our own signature rose, specially created by Meijer Roses. This delicate blousy bloom reveals warm pink tones as it opens for a fresh level of delight every day.

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Explore our florist

Phil Hammond, Florist at The Dorchester, preparing roses into a bouquet
The Dorchester concierge team on the telephone

The gold standard of concierge care

An exclusive, late night shopping experience? The best seats in the house? Our concierge team are truly the ‘keepers of the keys’ when it comes to this fine city. And they’re all yours.



Bring the little ones

We know that you’re only as happy as your loved ones. From suggesting family-friendly activities across London to arranging professional babysitting and inter-connecting rooms, we’re here to make the most of your entire family’s visit to London.

Your room can be filled with luxury home-from-home children comforts, including freshly-baked cookies, a special gift pack, luxury mini bathrobes and slippers, and family games and TV channels.

A housekeeper places a teddy bear on a bed in The Dorchester
bespoke suit being tailored

Tailor-made for you

Kristina Mondeikyte’s talented skills mean we can provide clothing adjustments and alterations to the level of a design house, all conveniently within the hotel. From hemming trousers and altering dresses to the smallest of repairs, your garments are in the safest pair of hands with Kristina.

Alteration times may vary and are subject to availability.
© Gieves Hawkes

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From door to door

You are our guest from the moment you land in London. Our chauffeurs are ready and waiting to make sure you travel in style.

Choice of vehicles:

    • Rolls Royce Phantom – regular and EWB (extended wheelbase)
    • Bentley Mulsanne
    • Bentley Bentayaga
    • Bentley Flying Spur
    • Range Rover Vogue – regular and EWB (extended wheelbase)
    • Mercedes-Maybach S 600
    • Mercedes S-Class
    • BMW 7 Series executive saloon
    • Mercedes Viano
    • Range Rover


Please note that for certain vehicles advance notice is required. Our concierge team is available to guide you on your car choice and provide information regarding luggage transportation. Child seats can be provided on request and all vehicles offer complimentary Wi-Fi.



Doorman at The Dorchester opening the door of a luxury vehicle
Porter, Kirill Kovaltsuk pushing a luggage trolley outside of The Dorchester

The spirit of hospitality

The safe and skilled hands of our butler team are at your service. Famed for their intuitive, discreet approach to care, our butlers have been trained to Royal Household standards, and will be proud to look after your every need. From problem-solving to the guardianship of your privacy, they’ll be waiting.

A moment of ‘me’ time

Everyone needs a different kind of spa, because everyone is unique. Some want to pop in for a moment of luxury, to enjoy a treatment and get on with their day. Others long for a private, soothing space in which to find some therapeutic calm amongst the roar. We’ve crafted our space around every desire. Here you are free to find your own way to take time for yourself, whatever that may be. Our job is to make it happen, your way.
Inside The Dorchester Spa with a large chandelier hanging from the ceiling
Doorman opening Rolls Royce Car and welcomeing guest at The Dorcehster London

In safe hands

The Dorchester’s car park is a secured facility, monitored by CCTV and staffed 24 hours a day.

The tariff for car parking is as follows:

  • Up to 2 hours £20
  • Up to 4 hours £30
  • 4 – 6 hours £40
  • 6 – 24 hours £60

For resident guests, we encourage the car parking charges to be billed to the room and then settled upon departure.

We offer our own secure garage covered 24/7 by CCTV as well as an external, off-site location. In the case of the off-site location, we request that guests allow up to 20 minutes for their vehicle to be retrieved.

Parking on the forecourt

Due to the limited number of spaces, parking on the forecourt is subject to availability and can only be confirmed to a guest after speaking directly to Sense of Arrival.

Advance notice of car parking request

Unless there is a specific requirement or request there is no need for Sense of Arrival to be informed of a request for car parking in advance.

In some cases, we will required advance notice for parking, such as special billing requests or specific location requests.

Get in touch

Our guests are the heart of our hotels. Whatever you need and whenever you need it, simply ask.

The Dorchester

The Dorchester
Park Lane, London W1K 1QA
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