Luxury hotel services at The Dorchester, London

The Dorchester upholds the best of traditional values while continually introducing new service standards. Guests have the re-assurance of friendly and highly professional staff, combined with the advantage of a location that overlooks Hyde Park, a luxury shopping destination in Chopard at The Dorchester,  a chauffeur service and an abundance of family-friendly activities. From theatre bookings to a guide to the best restaurants in London, the team at The Dorchester strive to ensure your stay in London is as memorable as possible.

Terms and conditions History of The Dorchester


Tel: + 44 (0)20 7629 8888
Fax: +44 (0)20 7629 8080
Email us
Concierge and transportation enquiries
Tel: +44 (0) 207 319 7217
Email us
The Theatre Desk
Tel: +44 (0)20 7319 7219
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The Florist
Tel: +44 (0)20 7319 7256
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The Dorchester Concierge team


The concierge team at The Dorchester has a wealth of local knowledge and expertise to share with you and help you make the most of your stay. They are happy to make personal recommendations of London’s finest restaurants, theatre shows and hidden treasures. From making reservations at The Dorchester Spa to children’s activities and the latest art exhibitions, our concierges are always on hand to assist you.

Whether you are planning a corporate event, enjoying a family holiday or exploring the city during a weekend escape, our friendly and professional team will ensure your stay is as seamless and relaxed as possible.

Chauffers & transfers

Superbly located on Park Lane, in the heart of London’s Mayfair, our chauffeurs at The Dorchester are available to transfer you in style to your chosen destination.

Chauffeur services

  • Airport transfers
  • Docks transfers for cruise line connections
  • Sightseeing and touring (Professional Blue Badge Tour guides can be arranged on request)
  • Special occasions
  • Transfers to Coworth Park
  • Theatre and dinner reservations

Choice of vehicles

  • Mercedes S-Class or BMW 7 Series executive saloon
  • Mercedes V-Class (for up to seven passengers)
  • Range Rover
  • Jaguar XL
  • Telsa S Model – zero emissions vehicle

Our concierge team is available to guide you on your car choice and provide information regarding luggage transportation. Child seats can be provided on request and all vehicles offer complimentary Wi-Fi.

Airport & Eurostar transfers

Our airport chauffeur service will ensure a smooth transition between The Dorchester and all London airports.

Chauffeur service includes:

  • On landing, our chauffeur will wait for you in the arrivals hall at the airport
  • On departure, our chauffeur will be waiting on The Dorchester forecourt ready for a swift departure
  • Assistance with your luggage
  • A personal escort to your waiting car
  • Luxury transfer with newspaper, Wi-Fi, bottled water and in selected vehicles a choice of entertainment

Heathrow VIP transport service

On arrival at London Heathrow, you will be met at the aircraft and swiftly assisted through immigration checks.  You will be helped with collecting your luggage and escorted directly to your waiting chauffeur.

When it is time to depart, your chauffeur will introduce you to one of our representatives, who will efficiently assist you through the airline check-in procedures and guide you to your departure gate or respective airline lounge.


Theatre Desk

London is home to an amazing selection of musicals, plays, operas and ballets. Our theatre desk team has a great deal of knowledge about West End theatre, and is more than happy to make recommendations to suit your personal taste.

Popular shows sell out fast so our theatre manager, Martin Burrell, advises booking as early as possible to get the best seats and avoid disappointment.


Established in 1860, Chopard creates exquisite handmade jewellery.  Explore one of Chopard’s luxury jewellery and watch boutiques at The Dorchester, situated just next to The Promenade. With a sophisticated design concept by interior designer Thierry Despont, Chopard at The Dorchester showcases an exclusive selection of pieces from Chopard’s Haute Joaillerie collection.


Families & children

We welcome children and aim to make your stay as enjoyable as possible. From finding family-friendly activities across London, to arranging professional babysitting and inter-connecting rooms, we are happy to offer ideas to make the most of your visit to London.

Luxury home from home comforts include:

  • Freshly-baked cookies
  • A special gift pack
  • Luxury mini bathrobes and slippers
  • Family channels for your TV*
  • Children’s books and board games*
  • Family DVDs and CDs*
  • Nintendo Wii and PlayStation with a selection of games*

*Available on request

Please request your requirements upon booking your room.

Children's menus

The Dorchester has a variety of dining options designed for young taste buds and we are happy to accommodate special requests. The Dorchester can accommodate any specific dietary requirements including organic and low or no sugar diets. You may also arrange a consultation with the chef to discuss your family’s dietary needs.

Children’s menus are available in The Promenade, The Grill at The Dorchester and in-room dining, presented in specially designed children’s crockery. Both restaurants offer high chairs and colouring books. In-room dining is also pleased to offer an expertly selected baby menu. For more information, please contact the switchboard team.

Little extras

Housekeeping can arrange a variety of infant items in your room upon request, including a bottle steriliser, crib, cot, highchair, baby bath, microwave and bottle warmer. Further items are also available. Please request your requirements upon booking your room.

How to get here

The City

  • 20 minutes by car

Nearest tube stations

  • Marble Arch
  • Hyde Park Corner
  • Green Park

GPS coordinates 

  • 51° 30° 26° N
  • 0° 9° 9° W
The Dorchester


St Pancras Eurostar Terminal:

  • 10 minutes by car

London aiports


  • 45 minutes by car
  • 50 minutes by tube on the Piccadilly line
  • 15 minutes by Express Link from Paddington Station (station is 10 minutes by car)


  • 30 minutes by Gatwick Express from Victoria Station (station is five minutes by car)


The Dorchester’s own floristry team designs and creates the magnificent floral arrangements seen throughout the hotel and can make stunning, bespoke arrangements for you too. Led by designer florist Philip Hammond, whose creative displays have earned him an outstanding reputation within the industry; we offer a friendly, professional service for orders from individuals and businesses, for delivery within central London, for those seeking stylish arrangements from simple to elaborate.

The Florist at The Dorchester caters for weddings and events both on and off site and offer a tailored home decorating service for any special occasion.

Floral gifts
Bespoke arrangements can be created and delivered as special gifts to family and friends within central London.

Carol Joy Hairdressing

Expert stylists and professional colourists skilled in all aspects of hairdressing; from cutting, colouring to waving/straightening as well as offering a hair-up, make-up and nail services during hair treatments and in-room appointments.

Opening times

Monday – Wednesday and Friday: 9am – 7pm
Thursday: 9am – 8pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm

To book an appointment, please call +44 (0)207 319 7090 or email [email protected]